FAQS
About Us
We are a Trading and Manufacturing company, located in Ningbo City, China, have been in the outdoor furniture industry for close to 15 years.
During our first 12 years, we primarily focused on manufacturing rattan outdoor furniture. But as the demand for poly outdoor furniture started to grow, we began manufacturing quality poly outdoor furniture in Aug 2019.
We now have the ability to manufacture both rattan and poly furniture, and even produce custom furniture that combines both styles, and has HDPE outdoor furniture samples in our US warehouses for fast delivery, letting our US potential clients test our product quality quickly.
We take pride in our ability to innovate new kinds of outdoor furniture with our in-house professional design team.
Contact us today to get started on your poly furniture order!
- Stable Quality Control:
We know the key to surviving in the market is to provide stable quality control. We will do random inspection, but if the customer requests, we can do full inspection before shipment. We keep our promise.
- Professional advice
There are experienced market analysts in our team, who know exactly what end customers need, and can give professional advice in terms of market demand, product design, product packaging, etc.
- Product Development
We have 5 people in charge of product development, among which the manager of the R&D department has more than 15 years of experience in the design and development of outdoor garden furniture.
- Reasonable price
Unlike many poly furniture manufacturers based in CA and the U.S., our location and superior supply chain allow us to provide the same high-quality furniture at affordable prices.
- Quality materials
We take pride in giving our customers the best furniture available using only the highest quality high-density polyethylene (HDPE) lumber.
- Custom design
In addition to our beautiful predesigned collections, we have an in-house design team that can create the perfect custom furniture design to fit your needs.
- Superior service
From start to finish, you’ll get top-of-the-line customer service when ordering from us. We guide you through every step of the ordering process and reply to all inquiries within 1 business day.
- Low MOQ
You don’t need to have a large order size if you want to order from us. We can fulfill orders with as few as 200/SKU for existing products and 300/SKU for custom products.
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One of the benefits of buying furniture from us is our low MOQ requirements compared to other manufacturers.
For non-custom furniture, our MOQ is 200/SKU.
For custom designs and colors, our MOQ is 300/SKU
During our first 12 years, we primarily focused on manufacturing rattan outdoor furniture. But as the demand for poly outdoor furniture started to grow, we began manufacturing quality poly outdoor furniture in Aug 2019.
We now have the ability to manufacture both rattan and poly furniture, and even produce custom furniture that combines both styles, and has HDPE outdoor furniture samples in our US warehouses for fast delivery, letting our US potential clients test our product quality quickly.
We take pride in our ability to innovate new kinds of outdoor furniture with our in-house professional design team.
Contact us today to get started on your poly furniture order!
Yes, we do.
If you can’t find the style or color of furniture you need in our catalog, we have a design team in place that can produce any design you need. All you have to do is send us an image or concept of the design you want and we can develop and send a sample to you.
If you’re unsure about how much your design will cost, we’ll provide you with a quote prior to starting production.
This depends on whether you want to order an existing style of furniture from our catalog or custom furniture based on your own designs.
Ordering Existing Furniture
1. Send us an inquiry using our contact form or email (info@polyfurnituresupply.com). Tell us the model and quantity of furniture you’d like to order.
2. We’ll respond to your inquiry with the price.
3. After you confirm the price, you can then pay for a sample product to be shipped to you (we will refund the cost of the sample–not including shipping–once you place a larger order).
4. Once you confirm there are no problems with the sample, you can place a full order. We require a 30% downpayment on all orders in order to begin production.
Ordering Custom Furniture
1. Send us an inquiry using our contact form or email (info@polyfurnituresupply.com). Please include a photo or image of the design you’d like us to produce.
2. We’ll respond to your inquiry with a price based on your requested design.
3. You confirm the product design draft and price
4. After you confirm the price, you can then pay for a sample product to be shipped to you (we will refund the cost of the sample–not including shipping–once you place a larger order).
5. Once you confirm there are no problems with the sample, you can place a full order. We require a 30% downpayment on all orders in order to begin production.
Here is some basic information we’ll need from you in order to complete your order:
● Product requirements
● Product pictures
● Product size
● Order quantity
● Color confirmation
● Outer box design (will be provided by us if you don’t have any ideas)
● Colorfastness requirements
● Confirmation of instructions
Yes. All of our poly furniture is covered by a two-year warranty.
Producing times are dependent on the size and complexity of your order.
However, typical producing times can range from 30-35 days/40HQ.
High-density Polyethylene (HDPE) Lumber
HDPE stands for High-Density Polyethylene, which is an exceptionally durable plastic that has infinite recyclability.
Yes, our light-stable pigments along with UV inhibitors and stabilizers run continuously throughout the material and protect our lumber from harmful environmental degradation. No painting or waterproofing required!
No. Poly lumber contains UV-inhibiting pigment systems that limit fading.
Poly lumber colors run continuously throughout the material, so no painting is required. We do not recommend painting your Poly furniture as this will void the warranty.
Poly lumber should not be sanded as it will scratch the surface of the material and void the warranty.
Our poly lumber is made from high-density polyethylene (HDPE), a durable plastic widely used to make milk jugs, laundry detergent containers, bottle caps, shopping bag, etc. It is a non-toxic, odorless, environmentally friendly, 100% recyclable materials. HDPE, by nature, is an extremely durable plastic that is weather-resistant and easy to clean — perfect for outdoor furniture. In addition to HDPE, Our HDPE lumber includes UV-inhibited pigment systems to help maintain our lumber colors throughout the material, not just on the surface.
2. Moth-proof, UV resistant, durable, and will not splinter, crack, chip, peel, or rot.
3. High hardness, easy processing, Planing, Sawing, Nailable, Drillable.
4. 100% recyclable, and will not be generated toxic substances after combustion
5. Easy maintenance with low cost.
6. Non-toxic, environmental protection.
7. Moisture-proof, waterproof and weatherproof (no fading after 2000 hours of illumination).
8. Long use time, easy maintenance, easy maintenance with low cost.
9. The products have passed the laboratory test, and they are safe and guaranteed.
10. Suitable for indoor and outdoor
Yes, a high-pressure power washer (not to exceed 1,500 psi) can be used to deep clean Poly furniture. If you don’t have a power washer on hand, Poly lumber is very low maintenance and easy to clean with soap, water, and a soft bristle brush.
Yes, we believe in our product, and stand behind its quality and durability with an exceptional 2 year warranty. Superb strength and durability providing more than 5 years of beauty and enjoyment. We promise that the product will not rot, mold or crack within 10 years of residential / 5 years of commercial use. Excellent colorfastness – backed with a 2 year warranty. Earth friendly materials that can be recycled.
For optimal performance and longevity, we use 304 stainless steel hardware for the assembly and construction of all poly furniture.
Our poly furniture is all-weather, it does not require a cover. However, covering your furniture will make seasonal cleaning easier while also prolonging the life of your furniture.
YES. You can use our furniture on the shallow ledge or tanning ledge of your pool, but we suggest taking them out of the chemically-treated water when finished and rinsing each piece with fresh water.
Our outdoor furniture is made of high-density poly lumber which is UV stabilized colored plastic. The color is solid throughout the material and is very fade-resistant! Poly furniture is protected by advanced ultra-violet stabilizers, so while no material is entirely resistant to the effects of sunlight, poly is close. Everything we have (cars, houses, etc.) fades in the sun. But you can expect very minor fading in poly furniture. It is a little more noticeable in a few of the brighter colors like bright red, yellow, etc.
Our outdoor furniture and accents are made from recycled HDPE (High-Density Polyethylene). What was once milk jugs is now repurposed as your new Adirondack chair, dining table, or chaise lounge. Each year, poly furniture is saving tons of materials from ending up in landfills.
Yes, you can. Poly lumber furniture is superior to wooden lawn furniture or aluminum outdoor furniture because it’s created from recycled HDPE (High-Density Polyethylene). This recycled plastic is extremely resistant to any weather conditions making it relatively maintenance-free furniture.
No. High-density Polyethylene has a high tolerance to heat, and sparks will not leave marks, nor will a hot pot.
It is! Simply mix ⅓ bleach with ⅔ water — apply the mixture to the furniture with a clean cloth and allow it to sit on the lumber for a few minutes (this will not affect the color). Rinse thoroughly.
